[1]
“Design and Development of a Customer Satisfaction Measurement Information System for the Sahabat Daya Universitas (SDU) Program at PT. BTPN Syariah Using the SERVQUAL & Importance-Performance Analysis (GAP) Method”, JURTIK, vol. 12, no. 2, pp. 1–12, Dec. 2023, doi: 10.58761/jurtikstmikbandung.v12.i2.131.